Shipping policy

Shipping Policy

Last updated: July 26, 2026

Production Time All items at Clatto's Truck Stop & Custom Creations are custom made to order. Please allow the following production times before your order ships:

  • Shirts & Koozies: 1–2 business days
  • Laser Engraved Items: 3–7 business days (we appreciate your patience as we perfect our craft!)

Production time does not include shipping transit time. Orders are not processed on weekends or holidays.

Shipping Carrier & Transit Times All orders are shipped via USPS. Once your order has shipped, you will receive a tracking number via email. Estimated transit times after shipment:

  • USPS First Class: 3–5 business days
  • USPS Priority Mail: 2–3 business days
  • USPS Priority Mail Express: 1–2 business days

Delivery dates are estimates provided by USPS and are not guaranteed. Clatto's Truck Stop & Custom Creations is not responsible for delays caused by USPS or circumstances outside our control.

Shipping Destinations We ship both domestically within the United States and internationally. International shipping rates are calculated at checkout based on destination and package weight.

International Shipping International orders are shipped via USPS International or DHL Express services depending on the destination and rate selected at checkout. Estimated transit times vary by destination and are not guaranteed. Please note:

  • Customs, duties, and import taxes are the responsibility of the customer and are not included in our shipping charges
  • International transit times can range from 7–21 business days depending on the destination country and customs processing
  • We are not responsible for delays caused by customs or local postal services
  • Some countries may have restrictions on certain materials or products — it is the customer's responsibility to verify their country's import regulations before ordering

Order Tracking Once your order ships, you'll receive a confirmation email with your USPS tracking number. You can track your package at usps.com.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable). We will work with USPS to resolve the issue on your behalf.

Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately — we can only make changes before the order ships.